1. PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy is issued by GEOSPACE PTE LTD, URN: 200103337H.
Geospace is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose personal information provided to us in accordance with the Personal Data
Protection Commission, Singapore. This Privacy Policy should be read in conjunction with
the Geospace Terms and Conditions.
Geospace reserves the right to amend this Privacy Policy from time to time. We will notify you of any changes to the Privacy Policy by publishing the updated Privacy Policy on our Site at
2. WHAT INFORMATION DO WE COLLECT
Generally, the personal information we collect, and store consists of your name, address
(including email address) and contact details (which may include home, business and
mobile phone numbers). It is possible that where a specific product or service is involved,
we may collect personal information from you that relates to that particular product, service
or warranty repair.
The information that we collect from you when you interact with us online depends on the
tasks you complete on the site or product. From time to time, you may be able to interact
with us anonymously or by pseudonym. However, if you choose not to provide us with
certain personal information, we are unlikely to be able to provide you with the products or
services that you want or to respond to your inquiry.
(a) Browsing sites and using our products
When you visit and browse through our site or use our products, we collect data for
statistical and maintenance purposes that enables us to evaluate the performance of our
site or products. Such general information includes:
- the number of users visiting our Site or using our products and the number of pagesviewed;
- the date, time and duration of visits; and
- the path taken through our Site.
This information will not identify you and we will not combine it with any information in a
manner whereby we can identify you.
(b) Applying for a product or service, requesting information online or using “contact us”
We need to obtain personal information from you in order to complete your online
application for product or service information. When completing Product Registration or requesting other product or service information or when using contact us you will need to complete an online form on this site. Our online forms will ask you to provide personal
information for contact purposes, for example, your name, own address, e-mail address, telephone number (which may include home, business or mobile numbers) and purchase
information. You will have the right to choose whether or not to provide additional personal information.
3. HOW DO WE COLLECT PERSONAL INFORMATION
Geospace collects personal information in a number of ways, including:
- When you request information concerning a product/service of interest to you, make other enquiries or place an order for our products or services;
- When you attend an event, enter a competition or participate in a promotion;
- When you register your purchase(s) so you can receive all the benefits to whichyour purchase(s) entitles you;
- When you enter your personal details on our websites (for example when you sign up to receive our newsletters), When you provide information via fax or over the telephone or in documents such as warranty registration forms;
- When you register as a member of one of our loyalty clubs or membershipprograms;
- When you provide feedback on our products or services;
- When you engage with us by social media, such as by posting on our Facebookpage;
- From third parties such as our related companies, contractors and agents;
- From sources of information which are available to the public;
- From records relating to the use, service and repair of your Geospace products
Any information which is not capable of identifying you, such as the number of users visiting
this site, is collected through code embedded in the pages of this site.
Other information, such as browser type, is included in a “Cookie”. Cookies are pieces of
information that a website can transfer to an individual’s computer hard drive for record
keeping. Cookies make using our Site easier by storing information about your choices on a
particular website. This will enable you to take full advantage of the services offered to you.
The use of cookies is an industry standard utilized by most major websites. Most Internet
browsers are set to accept cookies. If you would prefer not to receive cookies you are able
to adjust your Internet browser to disable cookies or to warn you when cookies are being
used.
Geospace also gathers information from our websites or other websites. This information is put
together for reporting purposes. Any characteristics which are capable of personally
identifying the user are removed. The information is gathered in order to enable us to
examine Internet trends and demographics, to conduct market and statistical research, to
help us to develop better products, to get to know our consumers better and to assist in
improving the structure and ease of use of our websites.
This site may include hyperlinks that enable you to access a number of other websites and
online applications operated by Geospace or by our related companies. These other Geospace
websites and online applications are subject to this Privacy Policy. Where this site includes
hyperlinks to third party websites not operated by Geospace we recommend that you read the
privacy and security provisions relevant to those sites in order that you understand how
those organizations will deal with your personal information. We are not responsible for the
content or privacy practices of those third party sites.
4. WHAT DO WE DO WITH YOUR PERSONAL INFORMATION
We may use your personal information to:
- identify you and to assist you in your use of our products, services and website services;
- provide the services and information relating to Geospace and its products that you require;
- administer and manage the services we provide;
- gain a better understanding of your requirements in order for us to provide you with better and more personalised information suited to your needs, including sending you personalised messages about special offers and invitations from Geospace and its partners;
- process any job application submitted by you;
- research and develop our services; and
- maintain and develop our business systems and infrastructure including testing and upgrading of these systems
If you opt in to receiving direct marketing communications, from time to time, Geospace may use
your personal information to promote other services and products to you which we consider
may be of interest to you. You may also receive marketing communications from third
parties such as our contractors, agents, partners and suppliers. You may be contacted by
telephone, email, SMS, mail, social media and other digital channels if you have provided
us with those details and opted in to receiving direct marketing communications. You may
notify us at any time that you no longer wish to receive any of these marketing
communications and opt out of receiving the particular communication by responding via
the channel in which you received the marketing communication, by using the contact us page to enter this request in the “Comments” section provided, or by contacting us at the
address given below.
5. HOW DOES PERSONAL INFORMATION IS STORED
Geospace takes great care to protect your privacy. Any information stored in documents or on
Geospace systems is protected from unauthorised access by the use of a number of security
procedures including user passwords.
While we aim to use our best efforts to secure and protect your personal information held by
us, we cannot guarantee the security of any such personal information that is provided or
transmitted to us by you. Any such provision of information is at your own risk.
6. WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION
Geospace may disclose your personal information to organisations outside of Geospace and those
organisations may be located (and your personal information may be disclosed) overseas.
These disclosures are made subject to suitable protection for privacy and confidentiality
being in place. The organisations to which we would usually disclose your information
include:
- Third party organisations who have been retained by Geospace to assist us in providing services to you including delivery, installation, maintenance and repair;
- Suppliers, agents and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
- Market research, marketing and/or telemarketing service providers;
- Our professional advisers, for example, our auditors and lawyers, as well as our insurers;
- Government, regulatory or other organisations to whom we are required to disclose your personal information by law; and
- Our related companies and product partners where we have received a product complaint or claim, for example, to our contract manufacturers, logistic service providers or other third parties in the supply chain, who may be located overseas,
- depending on where the relevant product or part was manufactured.
We may disclose your personal information to overseas members of the Geospace group of
companies (and their partners), who may communicate with you about certain products or special offers.
We may disclose your information to a purchaser or successor entity in connection with the
sale of Geospace or a related body corporate, or a business unit owned by Geospace or a related body
corporate, or the sale of substantially all of the assets of Geospace or a related body corporate.
7. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Geospace takes reasonable steps to ensure that any personal information we collect, disclose
and use is as up to date as possible. However, it is important that you advise us of any
changes to your personal information or if there are any errors in the personal information
we hold about you. Subject to certain exceptions allowed by law, everyone who has provided personal
information has the right to access that personal information.
8. HOW YOU MAY MAKE A PRIVACY RELATED FEEDBACK
If you have any concerns about our handling or treatment of your personal information or if
you believe that your privacy has been breached, please contact us by writing to our PDPA
Manager at the address below setting out the nature of your complaint.
We will investigate your complaint and endeavour to provide you with our response within a
reasonable time of receiving your complaint. If after receiving our response, you still
consider that your privacy complaint has not been resolved, you may refer your complaint to
the Personal Data Protection Commission, Singapore at ![]()
http://www.pdpc.gov.sg/.
HOW TO CONTACT US ABOUT THIS PRIVACY POLICY
If you have any questions about this Privacy Policy or about how we manage and deal with
personal information, please contact us via the contact us page or write to the PDPA
Manager, Geospace Pte Ltd, located at 192 Waterloo Street, #02-03, Skyline Building, Singapore 187966
